interview with Jye Jones, National Service Manager, Tennant Co. Australia & New Zealand
BACKGROUND
Jye has worked with Tennant for 15 years, starting as a Service Technician, he worked his way up and now manages the Service Team for Australia and New Zealand.
Asa new client of Droppoint, Jye talked about making the switch and how easy it was to get started with the service.
Tennant have operated inAustralia for over 40 years. They are a global company that manufactures and services quality floor sweepers, floor scrubbers, and other floor cleaning machines and equipment for customers to achieve their cleaning goals.
Tennant Co.came on board with Droppoint at the beginning of 2023 to help with some parts tracking and
“We had issues with not knowing where parts were and spending time chasing it up was a waste of time. We had account managers with our carrier partners, but they couldn’t give us the information we needed. I’m still waiting on feedback for a part that went missing over a year ago.”
- JyeJones
CHALLENGE #1
Managing high levels of van stock inventory for technicians
Tennant reached out to Droppoint after being recommended their services by an existing Droppoint client.
Prior to Droppoint’s implementation, technicians would collect van stock from branch locations or shed locations for regional technicians.
Deliveries were mostly being sent from branch to branch meaning there was a lot of unproductive time for technicians driving back and forth to collect stock from their local branch location.
SOLUTION #1
Delivery to Droppoint locations means technicians have what they need when they need it.
Prior to the implementation of Droppoint, when parts were not delivered to branches there was no recourse for Tennant to follow up or find out what happened to parts. Tennant has traditionally had high levels of consumables in vans (up to 200 parts) to help avoid issues with Service LevelAgreement (SLA) delivery.
Management of van stock became much easier with the implementation of Droppoint. Parts are delivered into the Droppoint PUDO (PickUp, Drop Off) network made up of 24/7 locations serviced by a pre 9:00 am next day delivery.
The success of the implementation meant that despite initially signing on for a trial of just the East Coast States, Tennant decided to rollout the Droppoint solution to the remaining states just two weeks after initiating the trial roll out.
“We were trialling Droppoint in New SouthWales, Queensland, and Victoria, but after using Droppoint for two weeks we rolled it out across the rest of the country, it was just so easy and there was an immediate benefit to our technicians. We’ve had really good feedback from the team.
- Jye Jones
CHALLENGE #2
Tracking and monitoring delivery timelines.
Tennant have traditionally used big carriers to support parts deliveries at branches which their technicians would then need to go and collect.
If parts went missing or didn’t arrive as expected the process of escalating this with the carrier partner often lead to frustration, with delays hearing back, delays in understanding where the delivery had gone and delays in getting critical information to find the part.
SOLUTION #2
Droppoint’s managed service and tracking through MOS means Tennant Co. have oversight of their parts.
Tennant found one of the biggest benefits of Droppoint was the tracking of parts deliveries into the Droppoint network through the MaterialsOrchestration System (MOS) App.
The tracking and management of parts with next day delivery has been a huge help to technicians keeping par levels of parts in their vans.
It has also been a big positive for more regionally based technicians who are able to easily monitor necessary parts deliveries into their local shed or Droppoint locations. This helps keep parts stocked and consumables on par for the national network, something that had previously been a pain point for Tennant.
We had issues with not knowing where parts were and spending time chasing it up was a waste of time. We had account managers with our carrier partners, but they couldn’t give us the information we needed. I’m still waiting on feedback for a part that went missing over a year ago.
With Droppoint, the team follow up quickly if anything happens and you know where your parts are.
- Jye Jones
SUMMARY
We’vegot a lot of confidence that the system is doing its job, we know when partsare going to arrive and when they are going to be collected by the technician.
-Jye Jones, National Service Manager, Tennant Co. Australia & New Zealand
